Help / FAQ Page
Search for a topic or question...
We have answers
Silk Way Movers recommends at least three weeks in advance when moving locally. For long distance moves, we recommend four weeks.
We work with an hourly and fixed rate. Mostly hourly but it depends on your needs and we quote your move to best serve you. See our Moving Cost Guide to get all of the details.
Your price will be based on your inventory, the distance you are traveling and the complexity of the move. Factors such as furniture size, number of large items and level of fragility all play roles in determining your move’s cost. The estimate your Relocation Consultant gives you will be the final price as long as your inventory stays the same. In case your inventory changes, the rate will be adjusted upfront — making sure there aren’t any hidden fees. Refer to our Moving Cost Guide
It all depends on a case-by-case basis. We make things customary to you so that you get to save money; we want you to be happy. It is best to get an in-home estimate where one of our agents goes to your residence personally to make an estimate. But if we moved you before, then we can make an estimate based on the previous move.
We don’t charge for extra stops or stairs. There is an extra heavy item fee for pianos, washers or dryers, etc.
Silk Way has a 99.6% accuracy. It all depends on the list of the items, traffic conditions, walkways or other factors. As long as we are informed of all of the details accurately.
PROTECTION & INSURANCE
Silk Way offers several options of loss and damage coverage for your shipment — you can add coverage by asking your Relocation Consultant prior to your move date.
Silk Way Movers will issue a Certificate of Insurance (COI) upon request. We will send your COI once you book your move date to help you plan and reserve your building’s elevator. We will also send a copy to your building’s management company.
Yes, we do!
No, It’s best to keep jewelry, documents and other personal items with you at all times.
Please pack your personal and valuable items as well as medication and other essentials (snacks, cell phone charger…)